Returns and Refunds Policy for Cedar Creek Cider Pty Ltd

We want you to be completely satisfied with your purchase from Cedar Creek Cider Pty Ltd. If for any reason you are not satisfied with your purchase, we offer a returns and refunds policy to ensure that you are completely satisfied.
Please read our Returns and Refunds Policy carefully to understand our policy on returns, exchanges, and refunds.

Returns and Exchanges
If you wish to return or exchange a product, please contact us within 14 days of receiving your order. To be eligible for a return or exchange, the product must be unused, unopened, and in the same condition as when you received it.
You will be responsible for the return shipping costs, and we recommend that you use a tracked shipping service to ensure that your returned product is received by us.

Refunds
Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment, excluding the original shipping costs.
Please note that refunds may take several business days to appear on your account, depending on your bank or credit card company.

Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us immediately and provide us with photos of the faulty or damaged product. We will replace the product or provide you with a full refund, including the shipping costs.
Goodwill Policy, If you contact us with any issue and are kind and understanding, we will go above and beyond these terms to satisfy you. We may, in these circumstances, accept a product back that you simply did not enjoy and swap it for another product, and These will be dealt with on a case-by-case basis at the discretion of Cedar Creek Cider Pty Ltd

Contact Us
If you have any questions or concerns about our Returns and Refunds Policy, please contact us https://cedarcreekcider.com/pages/contact

Effective Date
This Returns and Refunds Policy is effective as of April 2023.